If your company is moving voice calling to Microsoft Teams, one of the first questions you will face is: Should we use Direct Routing or Operator Connect? Both options allow Microsoft Teams Phone users to make and receive external telephone calls. The important difference is how the PSTN connection is delivered and who manages the…
Teams + AudioCodes Direct Routing A practical engineer-friendly guide: prepare the tenant → secure the SBC → build routing → test one pilot user → roll out safely. Microsoft Teams Direct Routing connects Teams Phone to a PSTN or SIP trunk through a certified Session Border Controller (SBC). This guide shows a practical deployment using…
Backing up an AudioCodes Mediant 4000 SBC is one of those tasks that may seem simple—until you actually need the backup during a production issue. The SBC contains important settings for SIP routing, IP Groups, Proxy Sets, SIP interfaces, routing rules, certificates, codecs, and other voice configurations. Having a recent backup can save hours of…